Return and Refund Policy

At Tress Roots, your satisfaction matters to us. If something isn’t right with your order, we’re here to help and make it right as quickly as possible.

Please read the policy below for details on returns, refunds, exchanges, and cancellations.

Exchange Policy

You may request a exchange within 7 (seven) days from the date your order is delivered.

In the following situations, we will offer a replacement or exchange of the product:

• You received the wrong product
• One or more items were missing from your order
• The product arrived damaged
• The product received is past its expiry date

To help us resolve the issue quickly, please share clear images of the product and packaging while raising your request. Once verified, our team will arrange for a suitable resolution.

Returning Non-Defective Products

If you wish to return a product for personal reasons, we may consider return requests for sealed and unused items, provided you notify us within 3 days of delivery. Such requests are subject to review and approval by our team.

We aim to be fair and reasonable — if you’re unsure whether your product qualifies, simply reach out and our team will guide you.

How to Request a Refund or Exchange

Raising a request is simple.

Please contact our customer support team with:

• Your Order ID
• The product name(s)
• The reason for your request
• Supporting images (if applicable)

Our support details are available on the official Tress Roots website. Our team will respond promptly and guide you through the next steps.

Return Process

Once your return request is approved:

• You will be guided on how to send the product back to us.
• Products must be returned in their original packaging.
• Items should be sealed and unused (unless the return is due to damage or defect).

After we receive and inspect the product, the approved refund or exchange will be processed.

We aim to keep this process smooth and transparent, and our team will keep you informed throughout.

Cancellation Policy

You may request to cancel your order before it is dispatched.

If your order has already been shipped, you may decline delivery or contact us for return assistance after receiving it.

Refund Processing Timeline

Once your return is approved and verified:

• Refunds (where applicable) will be processed to your original payment method.
• Please allow 5–7 working days for the amount to reflect in your account.

In rare cases, timelines may vary depending on banking processes.

Our Promise

We truly value your trust in Tress Roots. If something doesn’t feel right, please reach out — we’re committed to resolving concerns fairly and respectfully.

Modifications to this Policy

We reserve the right to modify, amend, or update this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on the Platform. Your continued use of the Platform and Services following any updates constitutes your acceptance of the revised Policy. We recommend reviewing this Policy periodically to remain informed of any changes.

For significant policy changes that adversely affect your rights, we will make reasonable efforts to notify you via email or in-app notification.