This document is an electronic record in terms of the Information Technology Act, 2000 and the rules made thereunder, including the amended provisions pertaining to electronic records in various statutes as amended from time to time. This electronic record is generated by a computer system and does not require any physical or digital signatures.
By accessing, browsing, or using the Platform (as defined below), you acknowledge and agree that this electronic record constitutes a valid and legally binding agreement between you and Tress Roots, enforceable under applicable law. Your continued use of the Platform shall be deemed to constitute your acceptance of this electronic record and the Terms contained herein.
These Terms of Service (“Terms”) govern your access to and use of the website located at https://www.tressroots.com (“Website”), any associated mobile application (“App”), and all products, hair care programs, treatment plans, medical consultations, diagnostic evaluations, questionnaires, subscriptions, educational materials, digital content, and related services (collectively, the “Services”) offered by Tress Roots (“Company”, “we”, “us”, or “our”).
The Website and App are collectively referred to as the “Platform”. The Platform enables users to access personalized hair and wellness solutions, consultations with qualified professionals, and purchase recommended products.
These Terms constitute a legally binding and enforceable agreement between Tress Roots and you, the end user (“User”, “you”, or “your”). By accessing, browsing, registering on, or using the Platform, or by purchasing any Products or availing any Services, you:
If you do not agree to these Terms in their entirety, you must immediately cease using the Platform and Services.
These Terms include and incorporate by reference the following policies and any future amendments thereto:
All such policies shall be deemed an integral part of these Terms and shall have the same legal force and effect.
The Platform is intended to provide access to hair care and wellness-related products and consultation services. While we strive to ensure accuracy of information and suitability of recommendations, you acknowledge that:
The Platform does not provide emergency medical services. In case of a medical emergency, you must immediately contact a licensed medical practitioner or emergency services.
The Platform is operated from India and is intended primarily for users located within the Republic of India. If you access the Platform from outside India, you do so at your own risk and are solely responsible for compliance with the laws of your jurisdiction.
We make no representation that the content, Products, or Services available on the Platform are appropriate or legally permitted outside India. Access to the Platform from territories where its use is unlawful is prohibited.
We reserve the right, at our sole discretion, to modify, amend, update, or replace these Terms at any time. Any changes shall become effective immediately upon posting on the Platform, unless otherwise required by applicable law.
Your continued use of the Platform following the posting of revised Terms constitutes your acceptance of such changes. It is your responsibility to periodically review these Terms to remain informed of updates.
By using the Platform, you consent to receive communications from us electronically, including notices, disclosures, agreements, and other communications. You agree that all such electronic communications satisfy any legal requirement that such communications be in writing.
The Platform enables you to access and purchase Products, connect with hair experts through chat or call features, undertake paid consultations with independent healthcare professionals, complete hair health assessments, receive feedback or recommendations, access practitioner-prescribed products where applicable, obtain customized wellness plans, receive trial access to certain features, track hair progress, and avail other related services that may be introduced from time to time (collectively, the “Services”).
The Services are technology-enabled facilitation services. Tress Roots provides the Platform infrastructure that enables users to access products and connect with independent professionals. We do not guarantee specific results from use of the Services. Outcomes may vary depending on medical history, biological factors, adherence to guidance, and lifestyle.
The Platform facilitates the online purchase of hair care, hair growth, wellness, nutraceutical, supplement, ayurvedic, and related health products (“Products”) offered from licensed premises in compliance with applicable laws.
All Products are subject to availability and regulatory requirements. Returns, refunds, and exchanges shall be governed strictly by our Return, Refund, and Cancellation Policy.
We dispense Products only in quantities that correspond to the prescribed or recommended requirement, where applicable.
We reserve the absolute right to refuse or cancel any order prior to shipment confirmation for any reason, including pricing errors, suspected fraud, regulatory restrictions, or stock unavailability.
If an order is shipped in multiple consignments, each shipment confirmation constitutes a separate contract of sale.
Upon acceptance of your offer and dispatch from the licensed premises, the Products shall be deemed dispensed in accordance with applicable laws. Where legally required, dispensation shall occur under supervision of a qualified pharmacist.
Title and ownership of the Products transfer to you upon lawful dispensation. The invoice issued by us shall be final and binding for accounting and tax purposes.
You authorize us to provide declarations to governmental authorities, if required, confirming that Products purchased are for personal, non-commercial use.
We may limit or cancel quantities purchased per person, household, account, payment method, or shipping address.
We reserve the right to prohibit orders that appear to be placed by resellers, dealers, or distributors.
Products shall be packaged appropriately for safe transit. However, delivery timelines are estimates and may be affected by circumstances beyond our control. We shall not be liable for delays caused by logistics partners, regulatory authorities, natural events, or other force majeure circumstances.
Order updates and shipment notifications shall be sent to your registered email or mobile number. You are responsible for keeping your contact details updated.
Products are delivered by independent logistics providers. You acknowledge that such courier personnel act as independent service providers and not as agents under our control beyond standard delivery obligations.
Risk of loss or damage passes to you upon delivery at the address provided by you. We are not responsible for delivery failures caused by incorrect addresses, unavailability, or refusal to accept delivery.
Tress Roots facilitates access to customized hair wellness plans (“Customized Plan”) based on user-submitted information through online assessments (“Hair Test”), consultations, and diagnostic inputs.
You agree to provide accurate, complete, and updated information during the Hair Test and related consultations, including health history, images, dietary habits, and reports where requested. We are not responsible for outcomes arising from inaccurate or incomplete disclosure.
Customized Plans may include product recommendations, dosage guidance, dietary or lifestyle instructions (“Essential Directions”). You are responsible for following such directions strictly.
Delivery of Products under a Customized Plan may be subject to review and approval by a registered healthcare professional where required under applicable law. The contract of sale is completed only upon shipment confirmation.
Hair experts may contact you to assist with understanding and implementing your Customized Plan. Such guidance is supportive in nature and does not constitute independent medical advice.
The Platform facilitates consultations with independent third-party healthcare professionals (“Practitioners”). Such Practitioners are independent contractors and are not employees, agents, or representatives of Tress Roots.
We do not provide medical consultation services directly. All consultations are conducted by Practitioners at your request and with your explicit consent.
You acknowledge and agree that:
The Platform content, including text, graphics, blogs, chat responses, and guidance, is for informational purposes only and does not replace professional medical evaluation.
We make no warranty that consultation services will be uninterrupted, timely, secure, or error-free. We are not responsible for data transmission errors, connectivity failures, or technical disruptions.
Communication records between you and Practitioners or hair experts may be stored and monitored for quality assurance, compliance, and service improvement purposes.
Consultation calls may be rescheduled due to operational constraints or circumstances beyond our control. We will attempt to notify you in advance where feasible.
If you believe conflicting instructions have been provided regarding dosage, duration, or usage directions, you must immediately contact our support team using the contact details provided on the Platform.
Failure to follow Essential Directions or professional advice is solely your responsibility.
All Services and Products are provided subject to your continued compliance with these Terms and applicable laws.
(a) Use of the Platform is available only to persons who can form legally binding contracts under the Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including without limitation, minors, un-discharged insolvents etc. are not eligible to use the Platform. The Products shall also not be available to any users suspended or removed from our system for any reason whatsoever. If you do not conform to the above qualification, you will not be permitted to place a requisition for the Products or the Services through the Platform.
(b) By accessing and using the Platform or availing the Services, you represent and warrant that you are an Indian national, physically located in India, are of legal age to form a binding contract and are not a person barred from entering into a contract under the laws applicable in India. Notwithstanding the foregoing, if you are below the age of eighteen (18) years, you may avail the Services only through your legal guardian in accordance with applicable law, and such guardian shall be deemed to have consented to these Terms on your behalf.
We reserve the right, at our sole discretion, to cancel your Account and/or refuse to provide you with access to the Platform if it is brought to our notice or if it is discovered that you are under the age of 18 years or otherwise ineligible. We further reserve the right to refuse access to the Services to new users or to terminate or suspend access granted to existing users at any time, without assigning any reasons and without prior notice, subject to applicable law. You shall have no right to object to such refusal, suspension, or termination.
(c) You shall not create or maintain more than one active Account (defined below) without our prior written consent. You are strictly prohibited from selling, trading, assigning, licensing, sublicensing, transferring, or otherwise allowing any third party to access or use your Account. You are solely responsible for maintaining the confidentiality of your Account credentials and for all activities conducted through your Account.
(a) To use certain features of the Platform, avail the Services, or purchase the Products, you will be required to register with us and create an account ("Account").
(b) You are solely responsible for: (i) maintaining the confidentiality of your Account credentials, including your username and password, and for restricting access to your device; (ii) all activities that occur under your Account; (iii) immediately notifying Tress Roots of any unauthorized use of your Account, disclosure of your login credentials, or any other breach of security; (iv) ensuring compliance with the Telemedicine Practice Guidelines dated March 25, 2020 and all other applicable laws, rules, regulations, and guidelines as may be notified from time to time; and (v) ensuring that you properly exit or log out from your Account at the end of each session. We shall not be liable for any loss or damages arising from your failure to safeguard your Account credentials or comply with the above obligations.
(c) You represent and warrant that all information furnished by you in connection with your Account is, and shall remain, complete, accurate, current, and true in all respects. You agree to promptly update your Account information on the Platform in the event of any change or modification.
(d) You are fully responsible for maintaining the confidentiality of your Account information and for all activities undertaken through your Account. The purchase of Products and availing of Services may be subject to additional procedures, guidelines, rules, or specific terms and conditions posted on the Platform, including disclaimers and notices ("Additional Terms"). In the event of any conflict between these Terms and the Additional Terms, the Additional Terms shall prevail with respect to the relevant Service or Product.
(e) We shall not be liable for any loss or damage arising from your failure to comply with this Section (d). You may be held liable for losses incurred by us or by any other user or visitor to the Platform due to authorized or unauthorized use of your Account resulting from your failure to keep your Account credentials secure and confidential. The Platform may allow limited or restricted access to certain features for unregistered users; however, use of another user’s Account for availing Services or purchasing Products is strictly prohibited. If you provide any information that is untrue, inaccurate, incomplete, or not current (or becomes so), or if we have reasonable grounds to suspect the same, we reserve the right to suspend or terminate your Account and refuse any and all current or future access to the Platform.
(f) You confirm that you are the authorized holder of any credit card, debit card, payment instrument, or Account used for transactions on the Platform. We shall not be responsible for any financial loss, inconvenience, chargebacks, disputes, or mental distress resulting from misuse of your login credentials, payment instrument, or Account details.
(a) Accuracy: Subject to applicable laws, prices are subject to change without prior notice. While we strive to provide accurate Product and pricing information, errors may occur. We do not warrant that Product descriptions, pricing, or other content on the Platform is accurate, complete, reliable, current, or error-free.
(b) Full Price: Unless expressly stated otherwise at the time of checkout, you agree to pay the full price for the Product and/or the Services as displayed at the time of placing the order. Any offers, discounts, promotional codes, or benefits shall be provided at our sole discretion and may be modified, withdrawn, or refused without prior notice. We reserve the right to cancel or refuse application of any offer or discount to your order.
(c) Wrong Pricing: The price of a Product and/or Service cannot be confirmed until you place an order. If a Product or Service is listed at an incorrect price or with incorrect information due to a technical error, typographical error, or other inadvertent mistake, we shall have the right, at our sole discretion, to refuse or cancel any orders placed for such Product/Service unless the same has already been delivered. In such cases, we may either contact you for further instructions or cancel the order and notify you accordingly. Products placed in your shopping cart will reflect the most recent price displayed on the Product information page. Placing a Product in your cart does not reserve the price at that time. The price applicable at the time of placing the order shall be final and binding.
(d) Returns/Cancellation: Your eligibility for returns, refunds, or cancellations shall be governed strictly in accordance with our Returns, Refund and Cancellation Policy, as updated from time to time.
(e) Taxes: All prices or fees displayed on the Platform are exclusive of applicable taxes unless expressly stated otherwise. Applicable taxes shall be added to your invoice at checkout in accordance with prevailing law. Each user and/or third-party service provider shall be solely responsible for payment of all applicable taxes, statutory registrations, filings, and legal compliances arising from their respective obligations. We shall not be responsible for any taxes except those legally imposed upon us.
(f) Shipping and Additional Charges: Shipping charges and/or any other additional charges, if applicable, shall be automatically added to your invoice as per standard rates and will be displayed on the Platform at the time of checkout.
(g) Further Terms:
• All commercial terms including pricing, delivery, and dispatch of Products and/or Services are on a principal-to-principal basis between you and Tress Roots.
• Refunds, if any, shall be subject to your compliance with these Terms and the applicable policies.
• We reserve the right to refuse to process orders or requisitions from users with a history of questionable transactions, chargebacks, payment disputes, breach of agreements, or policy violations.
• You acknowledge that certain Products may require licenses, prescriptions, permissions, or statutory approvals under applicable laws for purchase, use, or possession. You shall be solely responsible for obtaining and complying with such requirements.
• Security Measures: Payments are processed through secure API integrations with authorized banks, payment gateways, and payment aggregators. Please refer to our Privacy Policy for details on how your confidential information is handled.
• Disputes: Any dispute arising in connection with third-party payment services, including but not limited to banks, payment gateways, payment aggregators, or network operators, shall be resolved directly between you and such third parties without involving us.
(h) Payment Processor: To process payments, we may require your bank account details, credit/debit card information, or other payment credentials. Payments are processed through third-party banks, payment gateways, and payment aggregators that are beyond our control. We shall not be liable for any loss or damage arising during the payment process. The processing of payments shall be subject to the terms, conditions, and privacy policies of the applicable Payment Processor in addition to these Terms. We shall not be responsible for errors, delays, or failures attributable to the Payment Processor. In case of unsuccessful transactions, any debited amount shall be refunded in accordance with the policies of the Payment Processor.
(a) The Services may include or enable access to services, content, documents, materials, links, software, or information that are owned by, licensed to, or otherwise made available by third parties ("Third Party Services"). The Platform may also contain links to websites, applications, or resources operated by third parties. You acknowledge and agree that such Third Party Services are provided solely for your convenience and that the respective third party is solely responsible for the creation, maintenance, operation, and content of such Third Party Services. Your access to and use of Third Party Services shall be entirely at your own risk and subject to the terms and policies of such third parties.
(b) Tress Roots makes no representations or warranties, express or implied, regarding the accuracy, completeness, reliability, legality, suitability, availability, or quality of any Third Party Services and expressly disclaims all liability arising out of or in connection with your access to or use of such Third Party Services. We do not endorse, control, or assume responsibility for any Third Party Services. All intellectual property rights in and to Third Party Services shall remain the exclusive property of the respective third parties.
(a) You represent and warrant that all information provided by you on or through the Platform or in relation to the Services or Products is complete, accurate, current, and true as of the date of acceptance of these Terms and shall remain so during the subsistence of your use of the Platform. You undertake to promptly notify Tress Roots of any change in such information. Tress Roots shall not be responsible or liable for any loss, damage, claim, or consequence arising from any incorrect, incomplete, inaccurate, untrue, or misleading information, documentation, material, or data provided by you, or from your failure to disclose any material fact.
(b) You shall be solely responsible for ensuring compliance with all applicable laws, rules, and regulations in connection with your use of the Platform, Services, and Products. You shall be solely liable for any liability, penalty, or consequence arising out of your breach of applicable laws or these Terms.
(c) You agree to extend full cooperation to Tress Roots in the defence of any legal proceedings, claims, or investigations initiated against Tress Roots arising from or relating to your breach of these Terms or violation of applicable law.
(d) You shall not use the Platform or avail the Services or Products in any manner other than as expressly permitted under these Terms. Without limiting the generality of the foregoing, you shall not:
(i) infringe any proprietary or intellectual property rights, including copyrights, patents, trademarks, or trade secrets of any person or entity;
(ii) copy, reproduce, duplicate, modify, distribute, display, publish, sell, resell, transmit, post, translate, create derivative works from, store, or license any part of the Services or Platform except as expressly permitted under these Terms;
(iii) transmit or upload any material containing viruses, Trojan horses, worms, time bombs, keystroke loggers, spyware, adware, ransomware, or any other malicious or harmful code designed to disrupt, damage, or limit the functionality of any software, hardware, or telecommunications equipment;
(iv) use any robot, spider, scraper, crawler, automated device, or manual process to monitor, copy, or extract data from the Platform or Services without prior written consent;
(v) engage in systematic retrieval of data or content from the Platform to create or compile, directly or indirectly, a collection, compilation, database, or directory;
(vi) harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against any individual or group based on gender, sexual orientation, religion, ethnicity, race, age, national origin, disability, or any other protected characteristic;
(vii) upload or transmit any content that is obscene, pornographic, paedophilic, defamatory, invasive of privacy, immoral, unlawful, or that relates to or encourages money laundering, gambling, unlawful online gaming, or promotes enmity between different groups on grounds of religion, caste, or community with intent to incite violence;
(viii) act in an abusive, threatening, or coercive manner or use abusive or threatening language through the Platform;
(ix) upload or transmit content that is harmful to children, impersonates another person, deceives or misleads recipients about the origin of a message, or knowingly communicates misinformation, patently false information, or misleading information, including information identified as fake or false under applicable law;
(x) threaten the unity, integrity, defence, security, or sovereignty of India, friendly relations with foreign states, public order, or incite commission of any cognizable offence or obstruct investigation of any offence;
(xi) upload or transmit any content relating to online games that are not permissible under applicable Indian laws, including surrogate advertisements or promotions of impermissible online games or related intermediaries;
(xii) use the Services in any unlawful manner, for fraudulent or malicious purposes, or in any manner inconsistent with these Terms; or
(xiii) violate or solicit the violation of any applicable law.
(e) You agree to reasonably cooperate with us in developing testimonials, anonymized case studies, marketing materials, and performance metrics relating to the Platform, Products, and Services.
(a) All information, content, material, text, graphics, images, logos, button icons, software code, user interface, design elements, and the collection, arrangement, and assembly of content on the Platform (collectively, "Company Content") are owned by us or our affiliates and are protected under applicable copyright, trademark, and other intellectual property laws.
(b) The trademarks, logos, service marks, trade names, and brand features displayed on the Platform ("Marks") are the property of Tress Roots, its affiliates, or respective third parties. You are not permitted to use the Marks without our prior written consent and/or the consent of the relevant third party owner. Unless otherwise expressly stated, we own all intellectual property rights in and to the trademark "Tress Roots", the domain name "tressroots", and the Platform, including without limitation all rights, title, and interest in copyrights, related rights, patents, utility models, designs, know-how, trade secrets, inventions (including patent-pending rights), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks.
(c) All Product names, whether or not appearing with the trademark symbol, are proprietary to us unless otherwise stated. Any unauthorized use or misuse of these trademarks or other materials, except as expressly permitted under these Terms, is strictly prohibited and may violate copyright, trademark, and other applicable laws.
(d) The contents of the Platform are subject to copyright protection. No part of the Platform may be copied, reproduced, republished, uploaded, posted, transmitted, distributed, modified, or otherwise exploited in any form or by any means, whether electronic or mechanical, without our prior written consent, except as expressly permitted under these Terms. You shall not create derivative works based on the Platform content without authorization.
(e) From time to time, Tress Roots may invite you to provide suggestions, comments, reviews, ideas, or other feedback, including bug reports ("Feedback"). You agree that Tress Roots may use, reproduce, disclose, publish, display, distribute, and otherwise exploit such Feedback without restriction, attribution, or compensation to you. You hereby irrevocably waive any intellectual property or other rights you may have in such Feedback and agree to execute any documents reasonably required to give effect to this provision.
(f) You may upload or submit information, content, ideas, suggestions, proposals, plans, or other materials (collectively, "Content") to the Platform. You grant us a non-exclusive, worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free license to use, reproduce, display, store, host, communicate, make available, modify, adapt, translate, and create derivative works of such Content: (i) for the operation and improvement of the Platform, Services, and Products; and (ii) to facilitate consultations with healthcare practitioners and hair experts and share relevant information with them in accordance with applicable law and our Privacy Policy.
(g) Your access to and use of the Platform, Services, and Company Content is subject to a limited, revocable, non-exclusive, non-transferable license granted to you upon registration. You may use the Platform solely for personal, non-commercial purposes, including availing Services, identifying Products, purchasing Products, and processing returns and refunds.
(h) The license granted to you does not include: (i) resale of Products or any commercial use of the Platform or Company Content; (ii) any collection or use of Product listings, descriptions, or prices for commercial purposes; (iii) any use of the Platform, Services, or Company Content other than as expressly permitted under these Terms; (iv) downloading or copying of Account information for the benefit of another merchant; (v) use of data mining, robots, scraping tools, or similar data gathering or extraction tools; or (vi) creating or publishing any database incorporating substantial parts of the Platform.
(i) Except as expressly provided in these Terms, nothing herein shall be construed as granting any right, title, or license in or to our intellectual property rights or those of any third party.
(a) These Terms shall remain in full force and effect from the date of your acceptance and shall continue to apply for as long as you access or use the Platform, Services, or purchase the Products, unless terminated in accordance with this Section.
(b) Tress Roots may, at its sole discretion and without prior notice, suspend, restrict, or terminate your access to the Platform or Services, in whole or in part, at any time, if you breach or violate any of your obligations, representations, warranties, or covenants under these Terms or applicable law.
(c) Upon termination pursuant to Clause 9(b):
(i) the Services may automatically deactivate, suspend, or “time-out” without further notice;
(ii) you shall no longer be eligible to access the Platform, avail the Services, or purchase the Products;
(iii) these Terms shall stand terminated, except for those provisions which expressly survive or which by their nature are intended to survive termination.
(d) Not withstanding anything to the contrary contained herein, upon termination of your access to or use of the Services, all outstanding amounts, fees, charges, or other monies payable by you in relation to your use of the Services or purchase of Products shall become immediately due and payable.
(e) Termination shall not affect any rights, obligations, liabilities, or claims that have accrued prior to the effective date of termination. Any provisions which by their nature are intended to survive termination, including but not limited to intellectual property rights, indemnity, limitation of liability, dispute resolution, and payment obligations, shall continue to remain valid and binding.
(a) Your use of the Platform, Services, and Products is entirely at your sole risk.
(b) To the extent permitted by applicable law, the Services and the Platform are provided on an "as is" and "as available" basis. Tress Roots does not warrant that the operation of the Platform or availability of the Services will be uninterrupted, timely, secure, or error-free, or that defects will be corrected. Without limiting the foregoing, Tress Roots makes no warranty that: (i) the Platform or Services will meet your requirements; (ii) the results obtained from use of the Platform or Services will be effective, accurate, or reliable; (iii) the quality of the Platform, Services, or Products will meet your expectations; or (iv) any errors or defects will be corrected. No advice or information, whether oral or written, obtained by you from Tress Roots or through the Services shall create any warranty not expressly stated in these Terms.
(c) To the maximum extent permitted by law, Tress Roots disclaims all liability relating to user content, including liability arising under intellectual property, defamation, privacy, publicity, obscenity, or other laws. Tress Roots also disclaims liability for misuse, loss, modification, or unavailability of any user content.
(d) While Tress Roots endeavours to ensure that information on the Platform is accurate, it makes no representations or warranties regarding the quality, accuracy, completeness, or reliability of any information, data, Product, or Service. Tress Roots shall not be responsible for any delay, inability to use the Platform, failure of functionalities, or for any information, software, Products, Services, or related graphics obtained through the Platform. Tress Roots shall not be liable for any non-availability during maintenance or unplanned suspension due to technical reasons or reasons beyond its control. Any material downloaded or otherwise obtained through the Platform is accessed at your own discretion and risk. Tress Roots is not responsible for typographical errors, including errors relating to pricing or coupons, or for any errors or omissions in information provided by it or third parties.
(e) To the fullest extent permissible under applicable law, Tress Roots expressly disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, satisfactory quality, accuracy, title, non-infringement, compatibility, usability, and any warranties arising out of course of performance, dealing, or usage of trade.
(f) You accept full responsibility for any consequences arising from your use of the Services or Products and expressly agree that Tress Roots shall have no liability in respect thereof.
(g) To the fullest extent permissible by law, Tress Roots, its affiliates, and related parties disclaim all liability for any loss or damage arising out of or relating to: (i) your use of or inability to use the Services, including Third Party Services; (ii) any defect, interruption, delay, communication failure, theft, destruction, or unauthorized access to records or infrastructure; (iii) failure of the Services to remain operational; or (iv) collection or processing of your personal information in accordance with the Privacy Policy.
(h) In no event shall Tress Roots or its affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of revenue or profits, arising out of or relating to the Platform, Services, Products, or these Terms. To the maximum extent permitted by law, you agree to waive and release Tress Roots and its affiliates, directors, officers, employees, and agents from any claims arising out of your use of the Platform or Services.
(i) Tress Roots shall not be liable if your access to or use of the Platform is affected by incompatible hardware, software, or insecure internet connectivity.
(j) You acknowledge that data transmissions over the internet may be unencrypted and may involve transmissions across various networks and adaptations to technical requirements.
(k) The material on the Platform is provided for general informational purposes only and should not be relied upon as the sole basis for decision-making. Any reliance on such material is at your own risk.
(l) You acknowledge that Tress Roots is a technology platform and is not engaged in providing medical or healthcare services.
(m) Tress Roots does not recommend or endorse any specific drugs, tests, physicians, Products, procedures, or opinions that may be mentioned on the Platform. Content available on the Platform is for general information purposes only and does not constitute medical advice, diagnosis, or treatment. You are responsible for conducting your own due diligence and seeking appropriate professional advice.
(n) The Services and Products are provided in compliance with laws applicable in India. If you access the Platform from outside India, you are solely responsible for ensuring compliance with local laws. Tress Roots shall not be liable for any non-compliance outside India.
(o) Tress Roots shall not be liable for any failure or delay in performance due to events beyond its reasonable control, including but not limited to acts of God, war, riots, strikes, governmental actions, technical failures, natural disasters, or supplier defaults.
(p) You acknowledge that consultations provided by third-party healthcare practitioners through the Platform are not a substitute for physical examination. Such practitioners may not have access to complete medical history or physical assessment. By requesting a consultation, you agree that: (i) advice received may be limited or provisional; (ii) you are responsible for decisions taken in case of differing medical opinions; (iii) inaccurate or incomplete information provided by you may render consultation null and void; (iv) additional information may be required before advice can be given; (v) consultation may be refused where physical examination is necessary; (vi) rare security breaches may occur; and (vii) delays in responses may occur due to technical deficiencies.
If you believe that any Content available on the Platform is defamatory, obscene, pornographic, paedophilic, illegal, offensive, sexually explicit, promotes bigotry, hatred or physical harm, deceptive, misleading, abusive, indecent, harassing, blasphemous, libellous, invasive of another’s privacy (including bodily privacy), insulting or harassing on the basis of gender, racially or ethnically objectionable, relating to or encouraging money laundering or gambling, harmful to minors in any manner, impersonates another person, threatens the unity, integrity, security or sovereignty of any nation or its friendly relations with foreign states, contains software viruses, or otherwise violates applicable law or these Terms, you may notify us immediately using the contact details provided in these Terms.
Your notice should include sufficient details to enable us to identify the Content in question, the specific nature of your complaint, and supporting information or documentation, if any, to substantiate your claim. We reserve the right to request additional information to verify the authenticity of the complaint before taking action.
Upon receipt of a valid complaint, we shall review the reported Content in accordance with applicable laws and our internal policies. Where required, we will make commercially reasonable efforts to remove, disable access to, or restrict the allegedly objectionable Content within a reasonable timeframe.
We reserve the right to decline to act on notices that are incomplete, frivolous, misleading, or made in bad faith. We may also take appropriate action against users who repeatedly submit false or malicious complaints.
Nothing in this Section shall be construed as creating any obligation on us to monitor the Platform proactively for unlawful Content, nor shall it impose liability on us for user-generated Content, except as required under applicable law.
(a) You agree to indemnify, defend (at Tress Roots option), and hold harmless Tress Roots, its parent companies, subsidiaries, affiliates, successors, assigns, licensors, directors, officers, employees, agents, representatives, and associates from and against any and all claims, demands, actions, suits, proceedings, investigations, losses, liabilities, damages, judgments, settlements, penalties, fines, costs, and expenses (including reasonable attorneys’ fees and legal costs) arising out of or relating to: (i) your access to or use of the Services or the Products; (ii) any breach or alleged breach of these Terms; (iii) your violation of any applicable law, regulation, or third-party rights, including intellectual property or privacy rights; (iv) any misrepresentation made by you; or (v) any use of your Account by you or any third party, whether or not authorized by you. This indemnification obligation shall survive the termination or expiry of these Terms.
(b) To the maximum extent permitted under applicable law, and notwithstanding anything to the contrary contained herein, Tress Roots total aggregate liability arising out of or in connection with the Services, the Products, or these Terms, whether in contract, tort (including negligence), strict liability, or otherwise, shall not exceed the total amount actually paid by you to Tress Roots for the specific Product or Service giving rise to such claim.
Under no circumstances shall Tress Roots be liable for any indirect, incidental, special, exemplary, punitive, or consequential damages whatsoever, including but not limited to loss of profits, loss of revenue, loss of business opportunity, loss of anticipated savings, loss of goodwill, loss of data, or wasted expenditure, even if advised of the possibility of such damages. Tress Roots shall not be liable for any business losses or any losses that were not reasonably foreseeable at the time of entering into the applicable transaction.
Nothing in these Terms shall limit or exclude liability to the extent such limitation or exclusion is not permissible under applicable law.
You agree that the Company may collect, use, store, process, and disclose the information and Data provided by you in accordance with its Privacy Policy and applicable law.
By accessing or using the Platform, Services, or purchasing the Products, you consent to such collection and use of your information and Data for the purposes set out in the Privacy Policy.
If you do not agree with the processing of your information and Data as described therein, you should discontinue use of the Platform and the Services.
The Company reserves the right at any time to add, modify, or discontinue, temporarily or permanently, the Services (or any part thereof) or any of the Products, with or without cause. The Company shall not be liable for any such addition, modification, suspension, or discontinuation of the Services or the Products.
(a) These Terms shall be governed by and construed in accordance with the laws of India. Subject to other provisions in this Clause, courts in Panchkula, India shall have exclusive jurisdiction over all issues arising out of these Terms or the use of the Services.
(b) Any controversies, conflicts, disputes, or differences arising out of these Terms shall be resolved by arbitration in Panchkula in accordance with the Arbitration and Conciliation Act, 1996, which is deemed incorporated by reference. The tribunal shall consist of 1 (one) arbitrator appointed by the Company. The language of the arbitration shall be English.
(c) The parties to the arbitration shall keep the proceedings confidential and not disclose any information except on a need-to-know basis or to legal advisors, unless required by law. The decision of the arbitrator shall be final and binding on all parties.
(d) Each party to the arbitration shall bear its own costs with respect to any dispute.
(a) Grievance Redressal: You may contact us by writing to our Grievance Officer/Customer Care at the address provided below:
Name: Raghav Aggarwal
Email Address: customercare.tressroots@gmail.com
(b) Modification: Tress Roots reserves the right at any time to modify these Terms and to add new or additional terms or conditions on use of the Platform or availment of the Services or Products. Such modifications and additional terms and conditions will be communicated to you and, unless expressly rejected (in which case these Terms shall terminate), will be effective immediately and incorporated into these Terms. Refusal to accept such changes will result in termination of these Terms.
(c) Severability: If any provision of these Terms is determined by a court or competent authority to be unlawful or unenforceable, the other provisions shall continue in effect. If part of a provision can be deleted to make it lawful or enforceable, that part shall be deemed deleted and the remainder will continue in effect.
(d) Assignment: You shall not license, sell, transfer, or assign your rights, obligations, or covenants under these Terms without Tress Roots prior written consent. Tress Roots may assign its rights to any affiliate, subsidiary, parent company, or successor in interest without prior notice.
(e) Notices: All notices, requests, demands, and determinations for Tress Roots under these Terms (other than routine operational communications) shall be sent to customercare.tressroots@gmail.com.
(f) Third-Party Rights: No third party shall have any rights to enforce any terms contained herein.
(g) Waiver: Any failure by us to enforce or exercise any provision of the Terms or related right shall not constitute a waiver of that provision or right.
(h) Force Majeure: We will not be held responsible for any delay or failure to comply with our obligations if the delay or failure arises from causes beyond our reasonable control.
(i) Fraud Awareness Disclaimer: Please note that fraudsters may falsely represent themselves as representatives of Tress Roots such as employees, customer service representatives, or agents. Tress Roots and its representatives will never seek sensitive financial information such as card details or CVV from you. You are strongly advised to use only our official website/app for communication. Any fraudulent communication or links should be reported to local law enforcement authorities. Tress Roots shall not be held liable for any claims, losses, or damages resulting from such fraudulent activities, although we may take reasonable steps to support legal proceedings against perpetrators.